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Chromebooks & Help Desk

CVSD Help Desk: 509-558-5457

Monday thru Friday; 7am–2pm, and 2:30pm–9:30pm

Call us for help with…
  • Issues with Chromebooks
  • Blackboard Learn, PowerSchool, MobyMax, Zearn, TCI, Springboard, MathXL, Clever, etc.
  • Student and parent accounts and email; password re-sets
  • Broken links and/or trouble with accessing instructional videos
  • Compatibility related to devices, browsers, programs, etc.
  • How to submit assignments, attach different file types, and view student grades
  • How and when students can contact teachers
 

CURBSIDE SERVICE TECH SUPPORT 

Are you looking for a little extra technology support? We have a curbside service technology support set up Tuesday and Thursday (9/22), 4-6pm at Central Valley High School (821 S Sullivan Road), Spokane Valley Tech (115 S University Road), University High School (12420 E 32nd Avenue), Evergreen Middle School (14221 E 16th Avenue), and Selkirk Middle School (1409 N. Harvest Parkway).

Just drive up and ask your technology questions: Questions about logging on? Looking how to attach or turn in an assignment? Wondering where to find something within the learning management system? Chromebook tech issues? How to view student grades? We have the answers and are here to help you. We look forward to seeing you. 

Chromebook & Tech FAQs 

Will more Chromebook devices (similar to laptops) be distributed for my student? 
Yes. We are distributing additional Chromebook devices through your school during regular school office hours.
  • If you have an iPad from last year, you can exchange it for a Chromebook.
Will you provide support for the online learning? 
Yes, we will provide: How does my student log into BlackBoard Learning or a Chromebook? What if I can't get either to work?
Blackboard Learning site to log in to is: https://www.cvvl.org
User name/email = (Student ID number) @cvsd356.org
Password = normal district password they use at school
*If your child is having difficulty logging on to the district-provided Chromebook, please call the help support desk at 509-558-5457 and we will work to resolve the issue as soon as we can.
 
Your student should start every day and every class period by logging into Blackboard and then into the correct class. Announcements for the day, links to additional resources and assignments will be posted in Blackboard.
1. Navigate to https://www.cvvl.org
2. Student Username is their student ID followed by @cvsd356.org 
<studentID> @cvsd356.org
3. Student Password is their 8 digit birthdate

I am following the instructions from the school and can't get logged in, what should I do?
Students that have never logged onto a Chromebook will initially need to log in with their student ID and the default password. (See your parent email) They will be required to reset their password the first time they log in.
 
How do I create an account in Powerschool to view my student's schedule, attendance or grades?
 
Can I use my own Chromebook, laptop or desktop computer?
  • If you have your own personal Chromebook, then you can use that and log in with the students CVSD username/email and password and it will work just as if it was a CVSD Chromebook.
  • You can use your own laptop or desktop computer if it has a web camera available, as this would help facilitate the best virtual learning environment. 
  • If your child signs on to your own computer with their CVSD account, then you can download Microsoft 365 for free. here is a place in the right hand corner of the screen. However, our CVSD Chromebooks already have what you need and do not require Microsoft 365.
 
What are my internet options? 
Please contact your school if you are unable to find internet access when school starts on September 9. If you do not have home internet, here is an Internet Wi-fi Hot Spot Finder. Or, the following providers are offering resources and discounts: *Company participates in the FCC Lifeline Program for Low-Income Consumers. Entities are not endorsed by CVSD and some may have their own requirements, such as existing customers.
 
How do I connect the Chromebook to my home Wi-Fi?
Here is the Google support site for Connecting Your Chromebook To Wi-Fi. 
 
How can I remove a student account from a Chromebook?
If a student is no longer using the Chromebook, you can remove their account.
  • On the Chromebook sign-in screen, select the profile you want to remove
  • Next to the profile name, select the down arrow
  • Select 'Remove this User'
  • In the box that appears, select 'Remove this User'
When you remove an account, it’s only removed from the Chromebook. The Google Account itself, including its data and settings, will still exist.
 
What is GoGuardian block page?
  • GoGuardian is a filtering solution on all district Chromebooks. It provides a layer of filtering on student devices when away from the district network and used at home. GoGuardian provides teachers the ability to remotely see student screens in real time and direct or limit the student’s ability to visit websites while in the classroom session. GoGuardian logs all web traffic and provides comprehensive historical information complete with screen shots and URL information.
  • If there is a site that that needs to be opened, please work with your teacher, who can coordinate the process for opening those sites if necessary.
The Chromebook was working but now will not turn on or charge, what happened?
Every once in a while, a Chromebook will seem like it does not work or charge. To fix this, plug in the Chromebook to the charger and hold down the power button for 30-60 seconds. Most times that will force a reboot and the Chromebook will work. If that does not work, contact your student's building principal to get a replacement device. 
 
My student can't log into an account that the teacher said we should use, who do I contact?
Please contact the teacher. If it is new and the student has not used the site before you may need to create an account.
Internet Safety
Common Sense Media 
 
Additional Resources for Student Learning
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