Technology - Fast Answers

Fast Answers is a place where you can find out quick things to try on your own that may solve your technology problems before you have to call a tech.

Printing:

• My printer wont stop printing blank pages/gibberish
• I have one printer all my computers use, and it won’t print anymore.

Logging On:

• When I log on the computer logs back off immediately
• I can’t log on, it says to check my username and password and try again
• I can’t log on, it says “domain CVDISTRICT is not available”

Printing:

• My printer wont stop printing blank pages/gibberish

• Restart your computer
• Clear Print Jobs
• Go into Start -> Printers and Faxes (Windows XP) or Start -> Settings ->Printers (Windows 2000)
• Double Click on your printer
• Highlight all of the waiting print jobs
• Hit the delete Button on your keyboard or Click on the Document menu and choose Cancel
• Turn off or unplug your printer and restart your computer then turn your printer back on.
  

• I have one printer all of my computers use, and it won’t print anymore.

• If the printer is attached directly to one of your computers
• Make sure that the computer is turned on
• Restart the Computer
• If the computer is attached to a Jet Direct
• Make sure that there is a green light where the network cable from the wall connects to the Jet Direct
• Check that the power cable is still attached to the Jet Direct
• Check to be sure that the cable from the Jet Direct to the Printer is still attached and is not loose.

Logging On:

• When I log on the computer logs back off immediately

• You are logged on somewhere else
• Go back to the computer you last worked at and log off
• You were not logged off correctly at the last computer you were working on.
• Call the Help Desk at 5540

• I can’t log on, it says check my username and password and try again

• The Caps Lock may be turned on
• Check to make sure that the light is not on under the A on the keyboard
• The Domain may be incorrect
• If there are only 2 boxes on your log on screen:
• Click the options button on the lower right hand side of the window and then follow the instructions below for 3 boxes
• If there are 3 boxes on your logon Screen:
• Make sure that to Log on to box has either CVDISTRICT (If you’re a teacher) or CVSD (If you’re an Administrator) selected

• I can’t log on, it says “domain CVDISTRICT is not available”

• Check and make sure that your network cable is plugged into both your computer and the wall
• Check to make sure there is a green light on the back of your computer where the network cable is plugged in
• Call your Building Tech